At Emportgo, we take your privacy and the protection of your personal data very seriously. This Privacy Policy explains the types of data we collect, how we use it, and the measures we take to protect your information. By using our services, you agree to the terms outlined in this policy.If you have any questions or concerns regarding your data, feel free to contact us at:
Email: business-be@emportgo.com
Address: Parkstraat, Leuven, Belgium1. Information We CollectWe collect personal data to provide and improve our services. This includes:
• Personal Information: Name, surname, email address, phone number, and other contact details.
• Order Information: Delivery addresses, order details, and delivery preferences.
• Payment Information: Credit or debit card details (processed securely through third-party payment providers).
• Technical Information: IP address, browser type, device information, and cookies collected during your interaction with our platform.
• Location Data: Device location data to optimize delivery services.We only collect data necessary for the purposes outlined in this Privacy Policy.2. How We Use Your DataYour data is used to ensure you receive the best possible service. Specifically, we use your information for the following purposes:
• Service Delivery: To process your orders and manage delivery logistics.
• Customer Support: To provide assistance and respond to your inquiries.
• Personalization: To tailor our services and recommendations to your preferences.
• Marketing and Promotions: To send you promotional emails or SMS (only with your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our platform.3. Cookies and Similar TechnologiesWe use cookies and similar technologies to enhance your experience on our website and mobile app. Cookies allow us to remember your preferences and improve the functionality of our platform. For more details, please review our [Cookie Policy].4. Data RetentionYour personal data is retained only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required, it is securely deleted or anonymized.5. Sharing Your DataWe only share your personal data in the following circumstances:
• Service Providers: With trusted third parties who help us process payments, manage deliveries, or provide marketing services.
• Legal Compliance: When required by law or to comply with legal obligations.
• With Your Consent: If you have given explicit permission for your data to be shared.We ensure that your data is handled securely when shared with third parties.6. International Data TransfersIn some cases, your data may be transferred outside the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.7. Data SecurityWe take all reasonable technical and organizational measures to secure your personal data and prevent unauthorized access, disclosure, or misuse. These measures include:
• Encryption of sensitive data,
• Secure network infrastructure,
• Access controls to limit who can view your information.However, please note that no system is entirely secure, and we recommend that you also take precautions when using our services.8. Your RightsAs a user of our platform, you have the following rights regarding your personal data:
• Access Right: You can request access to the personal data we hold about you.
• Correction Right: You can request that we update or correct your personal data if it is inaccurate or incomplete.
• Erasure Right: You can request that we delete your data under certain circumstances.
• Objection Right: You can object to how we process your data, particularly for marketing purposes.
• Data Portability Right: You can request a copy of your data in a structured, machine-readable format.To exercise your rights, please contact us at business-be@emportgo.com.9. Marketing and CommunicationsWith your consent, we may send you promotional messages, special offers, or updates about new features and services via email or SMS. You can opt-out of receiving such messages at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.10. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. If any significant changes are made, we will notify you via the app or your registered contact details. Updated policies will take effect upon being published on our platform.Emportgo is committed to protecting your privacy and providing you with a safe and seamless experience. Thank you for trusting us!